On the past few projects I have worked on, I have been using the action mapping approach to design described by Cathy Moore here. We have a gap analysis form that we use in our training department, and it does a good job of identifying whether training is needed or not. But it is not a robust design document. The action mapping makes it easy to collaborate with subject matter experts (SMEs) on what content will be included in the training. It also helps keep me focused on the “need to know” and what the end goal is. When you start with the goal, it gets the conversation off to a focused start and can help redirect the desire to train because people aren’t sure what else to do.
The other nice thing about the process is that it makes it much easier to plan for a Level 3 or 4 evaluation of the training. If you start with the business goal, then your level 4 metric is already determined.
I gave a talk this past weekend to the North Carolina Society of Radiologic Technologists on body language. I had a lot of fun – the conference was extremely well-organized and the participants were engaged and engaging.
It is a bit odd to give a talk on body language, in that it makes you extremely aware of your own body language as you present. It is good to have that awareness, of course, and to cultivate the right kind of non-verbal messages. But it did create an odd state of hyper-awareness for me during that hour.
I was also happy with how my presentation slides came out. A few examples are below.